Customer workspaces and AI Gateway HQ staff support use separate identities, sessions, APIs, and data stores. Choose the customer path unless you are an invited member of AI Gateway HQ staff.
Customers and workspace owners
Customer console
Create a new self-service workspace or sign in to an existing or invited organization. Administrators connect providers, configure policy and routing, issue gateway keys, review evidence, use support, and manage billing controls here.
1New customer? Create an accountUse your work email and verify it before creating an isolated organization.
2Already have a workspace? Sign inUse the email address associated with that workspace.
3Invited owner? Recover accessChoose Forgot password and use the newest customer recovery-code email.
4Enroll an authenticatorScan the QR code with a TOTP app; MFA is mandatory.
The help desk, customer directory, Q&A, knowledge base, customer-approved diagnostics, and staff audit live here. Customer accounts do not work on this surface; staff access is invitation only.
Choose Forgot password on the customer sign-in screen. Search your mailbox for “customer verification or recovery code”; a newer request supersedes an older code.
Authenticator required
Use 1Password, Google Authenticator, Microsoft Authenticator, Authy, or another standards-compatible TOTP app.
Access problem
Confirm you chose Customer console—not Company staff workspace—and entered the same email address. Never send passwords, keys, or recovery codes to support.